Shipping policy

Effective Date: 1-01-2026

1. Introduction

At Live Wire Industries, we aim to provide a seamless and transparent shipping experience for our customers. This Shipping Policy outlines the terms and conditions related to the delivery of products purchased from our website, http://livewireindustries.com.

2. Shipping Destinations

  • Countries We Ship To:
    • United States
  • Future Expansion:

    We are continually working to expand our shipping destinations. Please check back regularly for updates.

3. Shipping Costs

  • Domestic Shipping (United States):
    • Standard Shipping: Free shipping on qualifying orders
    • Flat Rate Shipping: $5 flat rate on qualifying orders
  • International Shipping:
    • Standard International Shipping
  • Customs and Duties:

    International orders may be subject to customs fees, import duties, taxes, or other charges imposed by local governments. These charges are the customer’s responsibility.

  • No Hidden Fees:

    All shipping costs are calculated and displayed at checkout. There are no hidden fees.

4. Order Processing Time

  • Processing Time: Orders are processed within 1 to 2 business days, Monday to Friday excluding holidays.
  • Order Cut Off Time: Orders placed before 5:00 PM EST will begin processing the same day.
  • Weekend and Holiday Orders: Orders placed on weekends or public holidays will be processed the next business day.

5. Estimated Delivery Time

  • Domestic Shipping:
    • Standard Shipping: 3 to 5 business days
    • Expedited Shipping: 1 to 2 business days
  • International Shipping:
    • Standard International Shipping: 7 to 14 business days
  • Notes:

    Delivery times are estimates and may vary due to factors beyond our control, including weather, customs delays, or carrier issues.

6. Shipping Methods and Carriers

  • Reliable Carriers: We partner with reputable carriers to ensure safe delivery.
  • Domestic Carriers: USPS, UPS, FedEx
  • International Carriers: DHL, FedEx International
  • Shipment Tracking: Tracking information is provided by email once your order ships.
  • Insurance: Shipments are insured against loss or damage. Please contact us promptly if issues arise.

7. Order Tracking

  • Tracking Information: You will receive an email containing your tracking number, carrier name, and tracking link.
  • Track Your Order:

    Visit http://livewireindustries.com/track-order or the carrier website and enter your tracking number.

  • Assistance: Contact Customer Service for help with tracking.

8. Delivery Issues

8.1 Delayed or Lost Packages

8.2 Damaged Packages

  • Take photos of the damaged items and packaging
  • Contact us within 7 days at livewireindustries.myshopify.com
  • We will arrange a replacement or refund as appropriate

9. Missing Items

  • Report missing items within 7 days of delivery
  • Provide your order number and item details
  • We will send missing items or issue a refund

10. Return and Refund Policy

  • Returns accepted within 30 days of delivery
  • Items must be unused and in original packaging
  • Return shipping is the customer’s responsibility unless the item is defective
  • Refunds processed within 14 days after receiving returned items
  • Refunds issued to the original payment method

11. Incorrect Address

  • Please ensure all shipping information is accurate
  • Returned packages due to incorrect addresses may incur additional shipping fees

12. International Customs and Duties

  • Customs clearance may cause delivery delays
  • Import taxes and duties are the buyer’s responsibility
  • Contact your local customs office for details

13. Contact Information

Live Wire Industries
1970 Greonimo Ave
North Pole, Alaska 99705
United States

Email: support@livewireindustries.com
Phone: 1 (907) 371-8004

Customer service hours are Monday to Friday, 9 AM to 5 PM AKST.

14. Changes to This Shipping Policy

We reserve the right to modify this Shipping Policy at any time. Changes take effect immediately upon posting. Please review this policy periodically.